The Human Side to a Successful CRM Implementation with Lisa Hendry - Webinar - 16th Sept
🧠 The Human Side to a Successful CRM Implementation
📅 Tuesday 16th September | ⏰ 11:00–11:40am |
📍 Register : Microsoft Virtual Events Powered by Teams
Implementing a new CRM is a major investment in time, money, and energy. But too often, the human side of change is overlooked. This session explores why people are the difference between a CRM project that simply goes live… and one that truly succeeds.
Join Lisa Hendry, seasoned Project Consultant with a track record of successful CRM Salesforce implementations across recruitment businesses such as Morgan McKinley and Robert Half, and as she shares practical insights on:
The difference between Project Management and Change Management
Why engagement, communication, and resistance management are critical
How to drive adoption and maximise ROI
What to avoid when rolling out a new CRM
Joining Lisa will be Louis Welcomme, Product Director of Pump, who has significant experience managing complex Microsoft Dynamics 365 Agile implementations with recruitment businesses such as VGC Group and InterQuest Group.
If you are looking at reviewing your recruitment CRM and ATS in Q4 with an eye on a systems move in 2026 this is a must watch webinar!
What You’ll Learn
✅ How to build a change management plan alongside your project plan
✅ How to engage the right people at the right time
✅ How to communicate effectively across teams
✅ How to manage resistance and drive adoption
✅ How to avoid common pitfalls that derail CRM projects
Audience:
Recruitment Directors, Leadership Teams, Operations, IT & Systems Professionals
👉 Register here: Microsoft Virtual Events Powered by Teams
About Lisa:
Lisa Hendry is an independent consultant with extensive experience in the recruitment space, specialising in system implementation and change management for small, medium and global organisations. If you're looking to successfully implement a new ATS/CRM, Lisa provides expert guidance for a smooth transition, offering project management, change management, process optimisation, data planning, and adoption strategies. Alternatively, if you want to maximise the potential of your existing system, Lisa offers strategic reviews and support to ensure your technology is working effectively for your team and your business. With a passion for making technology work for people, Lisa can provide the tailored support you need, whether it’s a comprehensive oversight or focused assistance on a specific challenge.
Contact Lisa: lisa.hendry.ltd@outlook.com
About Pump:
Pump is a recruitment ATS and CRM built on Microsoft’s scalable, AI-driven and connected cloud platform and embedded with market-leading sales acceleration software, including Microsoft Dynamics 365 Sales Enterprise and Copilot for Dynamics 365, Teams and Outlook.